WaterWorX project: WOP Lilongwe Malawi

  • Malawi
  • Malawi - Lilongwe Water Board (LWB)

Under phase 1 of the WaterWorX programme, LWB and VEI cooperated and continued their partnership, exchanged knowledge and gave more people access to sustainable drinking water. 

Project Objectives

Improve service delivery by enhancing operational performance and organizational culture change:

  • Change of organizational culture
  • Customer orientation and capacity development in customer care
  • Business Planning & research services, Monitoring /evaluation of activities
  • Capacity strengthening in public relations and corporate affairs services
  • Preparation of Design Manual for LWB & Standard operation Procedures
  • Development of Water Safety Plans and Climate Resilience Plan
  • Non-Revenue Water Reduction

Project finished
Siemen Veenstra