The Water Operator Partnership under the WaterWorX programme between PDAM Tirta Moedal Kota Semarang and VEI was initiated in 2019. The overall objective of the partnership is to support PDAM and its stakeholders in breaking the negative cause-and-effect chain of inefficient operations, low supply coverage, forcing the inhabitants of Semarang to use groundwater-based sources that increase the land subsidence problem (and ultimately urban flooding).
The cooperation focuses on NRW reduction, training of staff and management and supporting the extension of services to underserved areas. It also provides technical assistance in leadership development, customer satisfaction improvement and planning long-term water resources towards 2050.
The peer-to-peer support between experts of the Dutch water utilities united in VEI and their counterpart colleagues of PDAM Semarang is one of the successes of the program. The peer-to-peer cooperation is at the heart of the Water Operator Partnership (WOP) and integrated in each activity. As an example, for NRW reduction two VEI experts on commercial and physical losses respectively cooperate intensively with their counterparts in PDAM Semarang. This resulted in a fully automated commercial dashboard to analyse, prioritize and monitor NRW activities related to commercial losses. And on the side of physical losses reduction, the Dutch experts provided on the job training on active leak detection strategies so PDAM can become more effective in reducing NRW.
Furthermore, the program is implementing a network extension program that will benefit an additional 2,000 households with clean water supply. PDAM is having challenges in reaching more customers, the WOP supports PDAM to improve their services and customer orientation. In this way large scale water infrastructure projects can be better absorbed by the utility and can be of higher benefit to their customers.