WaterWorX project: WOP Mwanza Tanzania
|Project partners:||Mwanza Urban Water Supply and Sanitation Authority (MWAUWASA) Finish Mondial, Hamburg Wasser|
|Funding:||European Union and UN-Habitat|
Capacity Building on Water and Sanitation Services in Magu and Misungwi
This WOP will improve MWAUWASA's utilization (SDG6 coverage) and O&M capacity of GoT/EIB/AFD co-funded water and sanitation infrastructure in Misungwi and Magu satellite towns, hereby leveraging TA (VEI - MWAUWASA WWX WOP targeting Mwanza city), water (VEI, HAMBURG WASSER) and faecal sludge management/finance (FINISH Mondial) expertise.
Communication and Knowledge Management (EUKnoW) activities aim to promote the WOP ‘model’ as a cost-effective modality for (‘peer-to-peer’) transfer of ‘hands-on’ knowledge and experience in utility performance improvement.
Capacity Outcomes: EU WOP activities will focus on strengthening the organizational and staff capacity of MWAUWASA in the below captioned Working Areas (WAs) to achieve the above captioned Performance Outcomes.
Assessment and optimization of water treatment processes, in order to reduce chemical and energy costs and improve the quality of water for customers.
Reduction of NRW: physical loss reduction through improved speed and quality of repair by provision of novel tools and modern transport facilities. Commercial loss reduction through in-depth analyses (Customer Database), meter replacement and training of meter readers.
Implementation of a maintenance software as well as training on maintenance of the equipment, in order to avoid high operational costs or unnecessary breakdown. Furthermore installation of GIS system including live access to GIS in the field in order to track leakages and identify (future) network rehabilitation needs.
A GIS-based hydraulic model will be developed to optimize flow and pressure (where needed) and enable trained MWAUWASA staff to: i) prepare (make designs for) network expansion plans in response to future growth scenarios; for -potential- funding under the “Team Europe Initiative Cities”), and ii) sustainably exploit (operate and maintain) these assets.
Customer relations and billing
An annual Customer Satisfaction Survey will be implemented and service level improvements will be monitored vis-à-vis the baseline year. Furthermore, plumbers and sales assistants (meter readers) will be trained and coached as the 'eyes and ears of MWAUWASA' in improving customer care. We anticipate an increase in revenue collection (efficiency) levels as a result of these activities and the community sensitization meetings.
Human resources management
An annual employee satisfaction survey will be implemented to monitor improvements in staff morale and motivation vis-à-vis the baseline year. An external Tanzanian training bureau will be contracted to capacitate management and operational staff in various skills and competencies to improve the ‘working culture’.
Low income area management
A (potential) beneficiary survey will be implemented to identify low income households who are able and willing to pay for a service connection and/or toilet. This will be accompanied by community sensitization and stakeholder meetings in order to increase awareness on the value of treated water and improved sanitation. Furthermore, a micro-finance window will be established to provide small loans to the potential (low-income) customers to finance these new facilities.
Increase utilization of waste water stabilization ponds by increasing the number of households that benefit from the sanitation services (see WA6), and training of local entrepreneurs (emptying services, latrine construction) and improve the waste water quality. This will positively contribute to climate change adaption and environmental conservation.
Gender mainstreaming and social inclusion
Female-headed households will be favored in the selection of beneficiaries. The WOP will proactively pursue a gender balance (inclusion) in workshop and favor female candidates in job applications (in case of equal qualifications).
WOP project management/ Programme support
Apart from coordinating the above described activities in each Working Area, project management will oversee the timely submission of reports and pro-actively contribute to the Communication and Knowledge exchange ambitions of this EU WOP program (see the specific paragraphs below).
The above mentioned outputs will be achieved through a joint efforts of HAMBURG WASSER and VEI whereby one of two co-mentors takes the lead. Communication material (best practices, achievements, lessons learned) will be jointly prepared with MWAUWASA; contributing to our individual mentor capacities for the engagement in future WOPs beyond the scope of this programme.
For questions, please contact Andries van Eckeveld, project manager in Tanzania