WaterWorX project: WOP Bulawayo Zimbabwe

  • Zimbabwe
  • Zimbabwe - Bulawayo City Engineering department (CoB)

The project’s main objective of the Zimbabwe WOP is to enable the three largest urban water utilities IN Zimbabwe namely Harare, Bulawayo and Mutare to sustainably provide water and sanitation services to all of their customers at an improved level of service’. This will be achieved by improving the quality of leadership, human resources productivity, stakeholder relations, strategic business planning, harnessing of investment funding, inclusion of disadvantaged groups in key processes, influencing the enabling environment, protection of water sources, reduction of revenue water loses, enhanced asset management and climate resilience planning.

VEI started to work with Bulawayo City Council in 2017 under a Nuffic-sponsored training project. Subsequently, in 2018 a Water Operator’s Partnership under the umbrella of WaterWorX (WWX) started.
WaterWorX Phase 1 in Zimbabwe (2017-2021) was supporting utility turnaround and improvement of work processes supported by through a Water Operator Partnership in the two major Cities of Zimbabwe namely City of Harare (Harare City Council) and City of Bulawayo (Bulawayo City Council). The WOP was mainly aimed at alleviating operational challenges in provision of water service to the large urban customer bases in both Cities. During the same period, the technical and financial assistance was structured to assist each utility on matters in Water, Non-Revenue Water, People and Organization, Finance and Enabling Environment. 

Key Areas worked on in WWX Phase 1 

  • Gender Policy and Gender Approach 
  • Capacity Building 
  • MIS 
  • GIS 
  • NRW 
  • Hydraulic Modelling 
  • Asset management and maintenance 
  • Climate resilience planning 
  • Customer and administrative processes 
  • Pro-poor investments 

The Harare and Bulawayo WOPs under the Phase 1 program managed to improve utility capacity through undertaking critical capacity building support such as reducing the skills gap through offering and supporting training to Utility staff. The trainings supported were critical to establish the required human resources competencies which required to turnaround the institutional performances.

WOP Objectives in WWX Phase 2

The project main objective is to ensure institutional turnaround and improvement of utility working processes for the partners so that they improve maturity levels as outlined in the utilities of the future framework. The project will also ensure that strategic operational investments and LIAs are done in the three utilities. The WOP has been structured to achieve stakeholder driven institutional turnaround and achieve water and sanitation SDG contribution of 0.4 Million towards the 10 million SDG target for VEI. To achieve this the sub-processes to be pursued will fall under three work streams namely utility process improvement, enabling environment and investment mobilization.

The expected outcomes are; 

  1. Utilities improve service levels to at least basic, and to some extent, safely managed services.  
  2. Utilities that have made step-change improvements in maturity level to at least good and pro-poor focus of work processes, and resulting coverage, hours of supply, NRW and Water Quality. 
  3. Utilities have started implementing climate resilient investment projects that cumulatively provide either first-time access or improve service levels for an additional 0.4 million people. 

For more information please contact:

Robson Manatsa, Project Manager Zimbabwe

Robson Manatsa

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