WaterWorX project: WOP Mwanza Tanzania

  • Tanzania
  • Tanzania - Mwanza Urban Water Supply And Sanitation Authority (MWAUWASA)

The WWX WOP in Mwanza is focusing on improving operational and financial performance, as well as increasing access to and reliability of water supply to all. In order to reach these outcomes, MWAUWASA have to overcome their current challenges which are high Non-Revenue Water (NRW), high energy costs, low operating ratio and insufficient water coverage.
To address these challenges MWAUWASA identified six themes to work on during phase I: capacity development, increasing cost coverage ratio, reducing non-revenue water (NRW), increase quality of customer service, implement a pro-poor approach and creating an enabling environment for improving operational and financial performance as well as attracting new investments.

The biggest achievements under the WWX WOP Phase 1 are: 

  • Tangible outputs which are proven to be useful and effective and are able to sustain within the partner utility, e.g. plumbing tools, GIS equipment, transport facilities. 
  • Analysis, piloting activities and business case development on Non Revenue Water (NRW) and energy reduction 
  • Capacity development (personal and professional skills) for project implementation team. 
  • Management and leadership training for top, middle and lower management on change management  
  • Pre-feasibility study for future investments in Water and Sanitation infrastructure 

WWX Phase 2 final objectives: 

MWAUWASA extents the network and improve coverage for water and sanitation services, resulting in 89,000 people (SDG6) to be reached (directly and indirectly) through WOP activities. 

MWAUWASA makes step-change improvements in maturity level and pro-poor focus, resulting in a reduced Non Revenue Water and reduced (relative) energy consumption. 


The 'design team' of MWAUWASA has prioritized the 1) Operation and maintenance of distribution and 2) production assets including IWRM, 3) Commercial operations and 4) Organisation & Strategy and 5) HR Management. Out of the 25 selected sub-processes, 23 of them relate to these 5 main topics. The other 2 sub-processes touch on specific training needs (e.g. financial model) and to the enabling environment which are limited in scope and budget. 

The WOP will continue to promote the investment needs of MWAUWASA through the pre-feasibility study as developed in Phase 1.  

Flyer Mwanza project trifold

For more information please contact:

Andries van Eckeveld, Project Manager Tanzania

Andries van Eckeveld
Project Manager